PRIVACY POLICY
This Privacy Policy explains how Custom Neon Signs Australia collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth).
By using our website ([your website URL]), you agree to the collection and use of your information as outlined below.
What Personal Information We Collect
We may collect the following types of personal information:
🧾 Information You Provide
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third parties)
- Custom design details (e.g. text, logos, artwork)
🌐 Automatically Collected Data
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Cookies and tracking data
How We Collect Your Information
We collect your information when you:
- Place an order
- Submit a quote or design request
- Contact us via email, forms, or chat
- Subscribe to marketing emails
- Browse our website (via cookies)
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Manufacture your custom neon signs
- Communicate about your order or enquiry
- Provide customer support
- Send updates, promotions, and marketing (you can opt out anytime)
- Improve our website and services
Payment Information
We do not store full payment details.
Payments are securely processed through trusted providers such as:
- Shopify Payments
- PayPal
- Stripe
- Afterpay / ZipPay
These providers have their own privacy policies and security measures.
Sharing Your Information
We may share your information with trusted third parties only where necessary:
- Shipping carriers (e.g. Australia Post, DHL, FedEx)
- Payment providers
- Website and hosting providers
- Marketing platforms (e.g. email services)
We do not sell your personal information.
International Data Transfers
Some of our service providers may be located outside Australia.
By using our services, you consent to your information being transferred to and stored in other countries, where privacy laws may differ.
Cookies & Tracking Technologies
Our website uses cookies to:
- Enable essential website functionality
- Remember your preferences
- Analyse traffic and performance
- Deliver relevant advertising
You can disable cookies via your browser settings, although this may affect site functionality.
Data Security
We take reasonable steps to protect your personal information, including:
- SSL encryption
- Secure servers
- Restricted access to sensitive data
However, no method of online transmission is 100% secure.
Access & Correction
Under Australian law, you have the right to:
- Request access to your personal information
- Request corrections if your data is inaccurate
To do so, contact us using the details below.
Marketing Communications
If you subscribe to our emails:
- You may receive promotions and updates
- You can unsubscribe at any time via the link in emails
Retention of Information
We retain your personal information only as long as necessary to:
- Provide our services
- Meet legal and regulatory obligations
- Resolve disputes
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of these third parties.
Complaints
If you believe your privacy has been breached, you can contact us.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Contact Us
Custom Neon Signs Australia
Admin@CustomNeonSignsAustralia.com.au